We are looking for a new colleague for the role of Support Specialist !
Support Specialist
Location: Turku HQ, Finland
Team: Support
We are looking for a French-speaking Support Specialist to join Lyyti’s customer service team.
Why Lyyti?
Lyyti is the leading Nordic event platform, helping companies create more meaningful encounters. Our beloved platform is trusted by brands like American Express, Warner Bros., Discovery, Air France-KLM, and government agencies worldwide to power their event creation and management. Events aren’t just part of our product—they’re at the core of who we are.
About the role
In this role, you will help Lyyti users succeed in their events with the Lyyti system. You will support our customers via phone, chat, email, social media channels, and video calls. Your shifts will be scheduled on weekdays between 8 AM and 6 PM. You will also actively contribute to improving teamwork and processes within our customer service team.
What you bring
- An eagerness to help our customers and solve their requests
- An ability to learn quickly
- An interest in working with IT systems
- A wish to work in a team, but also work independently
- A willingness to take responsibility
- Broad language skills, spoken and written: fluency in French and English is a must, whereas Finnish and Swedish are beneficial. (The company's internal language is English to enable truly multinational collaboration.)
What we offer you
- A fixed-term employment from February 2026 until November 2026
- A weekly working time of 36.25 hours
- A monthly salary of 2500€ and 2700€, depending on your expertise and experience
- An opportunity to become a customer service and Lyyti system professional
- A comprehensive onboarding and support from your team
- A sustainable way of working with great colleagues
- A work culture that values autonomy, freedom, and responsibility
- A modern office in the Turku city centre.
- While in-person interactions with colleagues are an important part of our culture, you can work remotely two days a week if you prefer
- Benefits supporting work well-being: flexible working hours, extensive occupational healthcare, workability insurance, the Auntie service, Edenred lunch benefit, and Epassi sports and culture benefit.
Interested?
If you think you could be the next Lyytian, submit your application by Sunday, November 30, 2025.
If you have any questions about the role, Hannes (Chief Customer Officer) will be happy to answer them by phone at +358 44 579 3001 or by email at hannes.merisaari(a)lyyti.com.
How does the process proceed?
- First round interview with the Support Team Lead: week 49 (1.-5.12.)
- Second round interview with the team and a short catch-up with HR: week 50 (8.-12.12.)
- Final decision: week 51
- Start of employment: February 2026
Lyyti
Lyyti is a versatile and comprehensive event management system that enables you to create meaningful encounters through live, online, or hybrid events. Lyyti efficiently handles registration, communication, reporting, and feedback collection. Our customers include companies such as KLM, American Express, and the Parliament of Finland.
We are the market leader in Finland and have ambitious growth targets in France and Sweden.
Lyyti was founded in 2007, and in 2019, the private equity firm Vaaka Partners joined our journey to support our international expansion. In 2024, our revenue exceeded €8 million, and our platform was used to organise over 80,000 events, processing data for more than 26 million participants.
Lyyti’s team consists of over 50 happy professionals who genuinely appreciate their workplace and colleagues. Our offices are located in Turku, Helsinki, Stockholm, and Paris. As we continue our international growth, we focus on working as one unified team, regardless of location.
We actively invest in developing a winning company culture, and as a result, we have achieved the "Future Workplaces" certification in 2024 and 2025.
Get to know Lyyti
Interested?
Follow Lyyti on social media!